Agent: "Ahh yeah that’s exactly why they’re having me call…you’re in (whatever state they’re in) right?"

Client: "Yes"

Agent:"Ok so we have been a lot of complaints in your area about people/vets not getting the policies they thought they did"
(give an example - had 2 people vets today already that thought they got whole life but they got 5 year term/got a ADB)
Anyway, did you receive your policy in the mail yet?”

Client: "Yes/No"

If "Yes": "Ok perfect, and again I'm just trying to help you figure this out so your family doesn’t find out the hard way after you pass"

If "No": Ok, no worries... if you know the name of the company I might be able to help you figure it out that way."
(also get the price and amount of the death benefit)

Agent: "Have you made your first payment yet? (check bank statement)"

Agent: "Ahh yeah that’s actually why they’re having me call…we’ve been getting complaints about our vets getting tons of people calling, has that been happening to you?"

Client: "Yes please stop!"

Agent: "I know I know, it’s NOT us…most of the vets I’ve talked to this week have given up because the process was so annoying…I'm assuming you never got the information you wanted?"

Agent: "We want to apologize and most importantly, get you the info you wanted, why were you looking for life insurance in the first place?"
(get the convo steered towards useful info…)

Agent: "No problem, hang tight so I can get you taken off here, I need to confirm a few things so I can take you off"

Client: "Ok..."

*confirm email, state, that they’re a veteran if its a vet lead*

Agent: "Look if you’re just annoyed about getting a bunch of calls…most of the vets I’ve talked to this week have given up because the process was so annoying…I'm assuming you never got the information you wanted?"

Agent: "We want to apologize and most importantly, get you the info you wanted, why were you looking for life insurance in the first place?"
(get the convo steered towards useful info…)